Official U.S. shopContact
Contact Mighty K9: Who to Call, Who to Email
For tracking, changes and refunds on a placed order, call the order desk at +1 (302) 200-3480; it can see your order. For pages, typos, privacy or press, email [email protected] (Mon-Fri 9:00am-5:00pm ET); that inbox cannot see orders. If your dog may be poisoned or is very sick, call your vet or ASPCA Animal Poison Control first.
Written by the Mighty K9 editorial teamUpdated
All contacts
How do I contact Mighty K9?
Two channels do almost everything: the order desk phone and the website inbox.
Refunds and tracking
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
477 Madison Avenue, Floor 6
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
1700 Broadway, Floor 28
New York, NY 10019
Include your full name, email and order ID. Buyer pays return shipping. Use a tracked service.
The brand's own sales page lists the maker as Mighty-K9, 5999 West 34th St. Suite 106, Houston, TX 77092, 713-432-9245. For orders placed through this site, use the order desk above.
Right desk
Which Mighty K9 contact handles my question?
Pick by topic. The order desk can look up orders; the website team cannot. Sending an order question to the wrong inbox only adds a step.
| Your question | Contact | Can it see your order? |
|---|---|---|
| Where is my package? | +1 (302) 200-3480 | Yes |
| Change the address or pack | +1 (302) 200-3480 | Yes |
| Cancel or refund | +1 (302) 200-3480 with your order ID | Yes |
| Billing or a double charge | +1 (302) 200-3480 or [email protected] | Yes |
| A typo or wrong fact on the site | [email protected] | No |
| Privacy request | [email protected] | No |
| Press or partnership | [email protected] | No |
| Send a review | [email protected] with your order ID | Checked through the desk |
| Returning bottles by mail | 1700 Broadway, Floor 28, New York, NY 10019, USA | Call first |
Questions about how to give the drops, such as measuring 2 mL, are covered on how to use Mighty K9. Questions about your dog's health belong with your vet.
Hours
When is the Mighty K9 team available?
The website inbox is staffed Monday to Friday, 9:00am to 5:00pm Eastern Time. Messages sent on a weekend or holiday are read on the next business day.
The order desk sets its own hours. We do not publish them because they can change, and a wrong time would waste your call. If no one answers, leave a message with your order ID, or email [email protected] so there is a written record.
9:00am to 5:00pm ET is 6:00am to 2:00pm in California and 8:00am to 4:00pm in Texas.
Before you call
What should I have ready before contacting Mighty K9?
Four quick steps make one call do the job.
- 01
Find your order email
Search your inbox for the order confirmation. It holds your order ID and the tracking link.
- 02
Pick the right contact
Tracking and refunds go to the phone desk. Website questions go to the website inbox.
- 03
Say what you need
Give the order ID first, then one clear request: track, change, cancel or refund.
- 04
Write down the answer
Note the date, the name of the person you spoke to and any reference number they give.
- Order ID and the email used at checkout
- The pack you bought: 1, 3 or 6 bottles
- For a refund: the order date, since the window is 30 days
- For a product question: the lot number printed on the bottle
What to expect
How long does Mighty K9 take to reply?
We do not promise a reply time, because we cannot guarantee one. What we can tell you is how each channel works.
- A phone call is the quickest way to reach someone who can act on an order.
- The website inbox is read in the order messages arrive, during office hours.
- Refund money moves on its own clock: 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it.
If a refund deadline is close, call rather than email. The Mighty K9 refund policy explains each step, and the 30-day guarantee covers empty bottles too. Return shipping is on you, so use a tracked service.
Pet emergencies
What if my dog swallowed too much Mighty K9?
If your dog got into the bottle or seems unwell, call your vet or ASPCA Animal Poison Control at (888) 426-4435 (ASPCA, People foods). A fee may apply. Our order desk cannot give medical advice.
Have the bottle with you when you call. The label shows the ingredients, Extra Virgin Olive Oil, ESS60 and Bacon Flavor. Each 2 mL serving holds 16.2 kcal, and the full 60 mL bottle is almost all fat.
Fats and oils can cause vomiting and diarrhea, and in some pets possibly pancreatitis (ASPCA, People foods). Watch for repeated vomiting, a sore belly or a dog that will not eat. More on Mighty K9 side effects.
Once your dog is safe, you can report a problem to the FDA through its Safety Reporting Portal with the lot number and vet records (FDA, Report a pet product).
By mail
What is the Mighty K9 mailing address?
There are two New York addresses, and they do different jobs. Neither one takes walk-in visits.
| Office (letters) | 477 Madison Avenue, Floor 6, New York, NY 10022, USA |
|---|---|
| Returns (bottles) | 1700 Broadway, Floor 28, New York, NY 10019, USA |
| Put inside a return | Full name, email and order ID |
The brand's sales page also lists the maker in Houston, Texas. That address serves orders placed directly with the brand, not orders placed here.
Ordering
How do I place a Mighty K9 order?
Order online through the secure order page, which shows the final total before you pay. After checkout, the order desk handles any changes, tracking and refunds.
All three packs cost $89.99 a bottle, about $3.00 a day, and orders over $100 ship free in the U.S. See Mighty K9 prices for the pack details.
FAQ
Contacting Mighty K9: FAQ
What is the Mighty K9 phone number?
For orders placed through this site, call the order desk at +1 (302) 200-3480. It handles tracking, changes, cancellations and refunds and can see your order. Before you call, have the order ID from your confirmation email ready.
What is the Mighty K9 customer service email?
About a placed order, email [email protected]. For the website itself, such as a typo, privacy request or press question, email [email protected]. The website inbox cannot see orders, so refund requests sent there will be pointed back to the order desk.
How do I cancel a Mighty K9 order?
Call the order desk at +1 (302) 200-3480 as soon as you can, with your order ID. If the order has already shipped, the desk will explain how to return it under the 30-day money-back policy. Keep the order email.
Why can't the Mighty K9 website email see my order?
The website team and the order desk are separate. Payment and order records stay with the order desk to protect your details. That is why tracking, billing and refund questions go to the phone number, not the website inbox.
Can Mighty K9 customer service give dosing advice for my dog?
They can tell you what the label says: 2 mL once a day, mixed into food. They cannot give medical advice. For a toy dog, a puppy, a dog on medicine or a dog with pancreatitis, ask your vet first.
Where do I send a Mighty K9 return?
Mail returns to 1700 Broadway, Floor 28, New York, NY 10019. Call the order desk first, then include your full name, email and order ID in the box. The buyer pays return shipping, so send it with tracking.
Who wrote this
Written and reviewed by
Plain-language pages built from the label panel, the sales page and linked veterinary and public sources.
Last updated . Both our editorial standards and how we check reviews are open to read. This website is run by Themightyk9, the Mighty K9 U.S. shop and a stocking partner, not by the manufacturer. Buying through our order links earns us money.
Keep reading
More about Mighty K9
Shipping
How Mighty K9 ships, what shipping costs, how to track an order and what to do if a bottle arrives damaged.
Read more
Refund policy
The formal Mighty K9 refund policy: eligibility, return address, required details, timing, damaged items and chargebacks.
Read moreFAQ
Every common Mighty K9 question in one place: dose, safety, C60 research, price, shipping and refunds.
Read moreMighty K9 U.S. shop, a stocking partner
Ready to try Mighty K9 with your dog?
Pick a pack. 2 mL on one meal a day; one bottle covers the whole 30-day money-back window.
- Secure checkout
- 30-day money-back window
- Ships from the U.S. with tracking
