Official U.S. shopPolicies
Mighty K9 Refund Policy
Mighty K9 orders placed through the brand's checkout can be refunded within 30 days, empty bottles included. Call +1 (302) 200-3480 with your order ID, then mail the bottles to 1700 Broadway, Floor 28, New York, NY 10019, USA with your full name, email and order ID. The buyer pays return shipping. Refunds are issued 3-5 business days after the return is credited, plus 5-10 days for your card.
Written by the Mighty K9 editorial teamUpdated
Scope
What does the Mighty K9 refund policy cover?
This policy covers Mighty K9 orders placed through the brand's secure checkout, including orders started from the order buttons on themightyk9.com. It sets out when a refund is available, what you must send, and how long payment takes.
Themightyk9 is the Mighty K9 U.S. shop, a stocking partner, and not the manufacturer. Orders are processed and refunded by the order desk at +1 (302) 200-3480. The terms below follow the 30-day money-back guarantee shown on the sales page. Effective date: October 11, 2026.
Orders placed directly on the brand's store at mighty-k9.com are covered by that store's own process, described further down. Purchases from marketplaces or other resellers are not covered.
Summary
Mighty K9 refund terms at a glance
The table sums up each term. Where the sales page is silent, we say so rather than fill the gap.
| Refund window | 30 days, per the sales page |
|---|---|
| Empty bottles | Eligible |
| Opened or unopened bottles | Eligible; return all bottles from the order |
| Return shipping | Buyer pays return shipping. Use a tracked service. |
| How to start | Call +1 (302) 200-3480 with your order ID |
| Return address | 1700 Broadway, Floor 28, New York, NY 10019, USA |
| Required in the box | Full name, email and order ID |
| Refund timing | 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it |
| Refund method | The original payment method |
| Restocking fee | Not published |
| Website email | [email protected] cannot see or refund orders |
Eligibility
Who is eligible for a Mighty K9 refund?
You are eligible if you ordered through the brand's checkout and contact the order desk within 30 days. The bottles do not need to be full or sealed.
- The order was placed through the brand's checkout, directly or from a button on this site.
- You call the order desk within the 30-day window shown on the sales page.
- You return the bottles from that order, including empty ones, to the address the desk confirms.
- Your package includes your full name, email and order ID so it can be matched.
The sales page does not say whether the 30 days run from the order date or the delivery date. Count from the order date to be safe, and call early if you are unsure.
Process
How do you request a Mighty K9 refund?
The four required steps, in order.
- 01
Call within 30 days
Phone the order desk at +1 (302) 200-3480 and give your order ID. The call opens your refund request.
- 02
Pack all bottles
Include full, opened and empty bottles from the order. Add a slip with your full name, email and order ID.
- 03
Ship with tracking
Mail the box to 1700 Broadway, Floor 28, New York, NY 10019. You pay the postage; keep the tracking number.
- 04
Watch for the refund
The refund is issued 3-5 business days after the return is credited. Your card issuer then takes 5-10 days.
Returns
Where must Mighty K9 returns be sent?
Returns go to 1700 Broadway, Floor 28, New York, NY 10019, USA. That is the returns address only; our office at 477 Madison Avenue does not accept packages for refunds.
The buyer is responsible for return postage and for the package until it is delivered. We recommend a service with tracking and, for larger orders, insurance. A return that arrives without a name, email or order ID may take longer to match, which delays the refund.
Wrap glass bottles and close each dropper tightly. Leaking oil can damage other mail and the label you need for matching.
Payment
When will a Mighty K9 refund be paid?
The refund is issued 3-5 business days after the returned bottles are credited. Your card issuer then needs 5-10 days to show it on your statement.
Credit means the package has been received and matched to your order. Time spent in the mail does not count toward the 3-5 business days. Refunds go to the original payment method only.
Damaged items
How are damaged or wrong Mighty K9 items handled?
Report a damaged, leaking or wrong item to the order desk at +1 (302) 200-3480 as soon as you open the box. Keep the bottle, the packaging and photos until the desk tells you what to do.
Glass chips or a broken seal mean the oil may be unsafe. Keep it away from your dog.
The sales page does not publish a separate policy for damaged goods, so the desk handles each case. Record the lot code from the label. More detail is on the Mighty K9 shipping page.
Chargebacks
What happens if you file a chargeback on a Mighty K9 order?
Please contact the order desk before you dispute a charge with your bank. A refund request is usually faster than a chargeback, and both running at once can delay the outcome.
Nothing in this policy limits the rights you have with your card issuer or under the law. If the order desk does not respond, or a refund is not paid within the stated time, you may take it up with your bank. Keep your order email, tracking number and any call notes as records.
Who to contact
Which Mighty K9 contact handles refunds?
Only the order desk can process a refund. The website email handles the site itself and has no access to orders or payments.
| Contact | Details | Handles | Refunds? |
|---|---|---|---|
| Order support | +1 (302) 200-3480 | Tracking, changes, refunds | Yes |
| Sales email | [email protected] | Order questions | Yes, through the desk |
| Website email | [email protected] | Pages, typos, privacy, press (Mon-Fri 9:00am-5:00pm ET) | No |
| Brand store (direct orders) | [email protected] | Orders placed on mighty-k9.com | Its own process |
All contacts are also listed on the contact page.
Direct orders
How are refunds handled for orders from the brand's store?
For orders placed directly with the brand at mighty-k9.com, the brand's store describes emailing for a return authorization (RMA) number before returning anything. Its terms and address may differ from those above.
Write the RMA number on the outside of the package. The order desk at +1 (302) 200-3480 cannot see or refund orders placed on the brand's store.
Updates
Can the Mighty K9 refund policy change?
Yes. If the sales page changes its guarantee, this policy will be updated and the effective date will move. The terms in force on the day you ordered apply to that order.
A refund is a purchase remedy, not a statement about results. For the plain-language version, read the Mighty K9 money-back guarantee. General site terms are in the terms and conditions.
FAQ
Mighty K9 refund policy FAQ
What is the Mighty K9 refund policy?
Orders placed through the brand's checkout can be refunded within 30 days, and empty bottles are included. You call the order desk at +1 (302) 200-3480, mail every bottle with your name, email and order ID, and pay the return postage. Refunds go back to your original payment method.
How many days do I have to request a Mighty K9 refund?
You have 30 days, according to the sales page. It does not say whether the window starts on the order date or the delivery date, so count from the order date to be safe. Call the order desk early rather than waiting until the last day.
Do I need to send back unopened Mighty K9 bottles?
Yes, return every bottle from the order, unopened, opened or empty. The sales page includes empty bottles in the guarantee, so a used bottle still counts. Add a slip with your full name, email and order ID so the return can be matched quickly.
Is there a restocking fee for Mighty K9 returns?
No restocking fee is published on the sales page. The cost you should expect is return postage, which the buyer pays. If the order desk mentions any other deduction when you call, ask them to explain it before you mail the package.
My Mighty K9 refund has not arrived. What now?
The 3-5 business day count starts only when your returned bottles are received and matched, not when you mail them. Your card issuer then needs 5-10 days. If the tracking shows delivery more than two weeks ago, call +1 (302) 200-3480 with your order ID.
Should I file a chargeback for Mighty K9?
Contact the order desk first. A refund request is usually faster, and a chargeback running at the same time can slow things down. Your rights with your card issuer are not limited by this policy, so you can still dispute the charge if the refund is not paid.
Can I email Themightyk9 for a Mighty K9 refund?
No, the website email [email protected] cannot see orders or issue refunds. It handles pages, typos, privacy and press. For refunds, call the order desk at +1 (302) 200-3480 or email [email protected] with your order ID.
Who wrote this
Written and reviewed by
Plain-language pages built from the label panel, the sales page and linked veterinary and public sources.
Last updated . Both our editorial standards and how we check reviews are open to read. This website is run by Themightyk9, the Mighty K9 U.S. shop and a stocking partner, not by the manufacturer. Buying through our order links earns us money.
Keep reading
More about Mighty K9
Guarantee
How the Mighty K9 30-day money-back guarantee works, what it covers, and how to claim a refund by phone.
Read more
Shipping
How Mighty K9 ships, what shipping costs, how to track an order and what to do if a bottle arrives damaged.
Read moreTerms and conditions
The rules for using this site, what governs your order, and how the guarantee and prices work.
Read moreMighty K9 U.S. shop, a stocking partner
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